TRAINING ON NEWLY DEVELOPED CLIENT SERVICE OPERATIONAL MANUAL
The training on the Newly Developed Client Service Operational Manual was held on Tuesday 5th December, 2023 at the Municipal Assembly Hall. The workshop included all staff from various department and unit.
Mr. Buckman, the Western Regional Head of Human Resource explained that the client service unit in LGS operates on six key actors in the client service management which includes the administrative Heads of LGS institution, Heads of Directorates/ Departments/Units/Sections, client service officers, Acting Officers, the Client.
Also, he explained the sequence of processing complaints in the LGS within the manual. He explained that the Client Service Officer has responsibilities which include, all complaints, enquiries and feedback received from Clients are categorized as prescribed by the manual and the Head of the client service unit must facilitate prompt redress and response on all complaints, enquiries and feedback. He emphasized that management has the ultimate responsibility to ensure compliance with the guidelines and procedures and also ensure that staff adheres to client service standards.
